Welcome to Gecko Jewellers!

Customer Service

Shipping & Delivery
Gecko Jewellers reserves the right to change the courier fee. The Courier fee is only an estimate as there is many factors why the price can change. Gecko Jewellers however will do whatever possible to notify you of the courier fee before shipping the goods. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If we have insufficient stock of a Product, you will be notified of this as soon as possible after your order has been received. You will be given the opportunity to wait until the Product is back in stock or cancel your order and secure a refund in accordance with the appropriate terms and conditions of this policy.
Privacy & Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Returns & Replacements
Both Parties need to agree with the returns if the user does not like the product or finds the product unsatisfactory. Packaging and Postage will be at the cost of the user or agreed upon by both parties.
Ordering
By placing an order through our site, you agree that you are legally capable of entering into binding contracts and are at least 18 years old. After placing an order for our Products, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted by us but it does constitute an offer to us to buy the Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. The Contract will only relate to those Products whose dispatch we have confirmed in the Dispatch Confirmation. If you have ordered additional Products that are not listed in the Dispatch Confirmation (for example because they are currently out of stock / unavailable), these Products will not form part of the Contract until dispatch of such Products has been confirmed in a separate Dispatch Confirmation .
Payment, Pricing & Promotions
The price of our products is the price in force on the date and at the time on which we process your order. We make every effort to ensure that the prices on our website are accurate. Nevertheless, as our sites contain a large number of Products it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures and the price quoted on the website will be the price you pay. However we are under no obligation to provide the Product to you at an incorrect lower price quoted on our website, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. All prices exclude VAT (which is shown to you at a later stage, but before completing your order) and delivery costs (which will be added to the total amount due as set out in our Delivery). Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, American Express, Visa Debit, Solo and Maestro. Your card is pre-authorised at the time of making your order, with the payment being taken from your card at the end of the working day on which you make your order. However where, at the point of order, there is insufficient stock of a particular product, payment will only be taken for that particular product when stock is available in our warehouse to be dispatched.